Personal data collection
Personal data collection when browsing internet pages of Erste Bank a.d. Novi Sad (www.erstebank.rs) website (hereinafter: web pages) is anonymous, and no data which could identify you is collected.
We will specifically emphasise when your data are needed for the provision of service requested by you. Personal data collected through web pages may include your name and surname, tax identification number, firm or organisation number, address, telephone, e-mail address, employment data, data on your card, and other data, as necessary. Erste Bank a.d. (hereinafter Bank) automatically collects data on your device. These data may include type of your browser, IP address, domain name, access time, and web page addresses. These data are used by the Bank to offer, maintain, and improve service quality, and statistical data are collected in connection with use of its web pages.
Collected data are processed by the Bank, as Controller, in sense of the Personal Data Protection Law (“Official Gazette of RS", no. 87/2018), for the same purpose for which they have been provided, specifically, analysis of web page visit and provision of adequate information to its clients on products and services offered. Also, collected data may be used by the Bank to improve user service, ensure simple web site use by eliminating need for repeated insertion of same data, as well as to adjust its web page to users’ needs and interests.
The Bank does not sell, lease, or borrow personal data of users of its web pages to third parties, and it protects them from any unauthorised access. If you accept cookies use, your personal data may be forwarded by the Bank to its reliable business partners for specific reasons such as statistical analyses, advertising, user support, etc. In such cases, the Bank will prohibit its business partner to use your personal data for any other purpose other than the agreed one, and it will bind its business partner to keep personal data confidential.
When inserting personal data in web page fields provided for such inserting, you will be referred to this Privacy Protection to be further informed on your rights in the field of personal data protection. In any case, you are, in accordance with the Law, entitled to access your data as well as to request data correction, updating, copy, deletion, processing restriction, data transfer to other controller, file complaint regarding processing, and to file claim to the Commissioner.
In accordance with the above, please be informed that Erste Bank a.d. Novi Sad, Bulevar Oslobodjenja 5, TIN: 101626723, TIN: 08063818, is, in accordance with the business activity performed, personal data controller.
As the controller of personal data of its clients and other persons whose data are necessary to the Bank for the execution of its business obligations, the Bank is responsible for the protection of such data, in accordance with the Personal Data Protection Law (“Official Gazette of RS", no. 87/2018), effective from 21 August 2019.
For any issues and for exercising your rights in connection with processing of your personal data, please contact the Bank through all regular communication channels (visit to branch, call center contact, etc.) or directly contact Personal Data Protection Expert by e-mail address firstname.lastname@example.org or Erste Bank a.d. Novi Sad address, Milutina Milankovića 3a, Novi Beograd - for Personal Data Protection Expert.
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Personal Data Protection Form