Privacy Protection

Personal data collection

Collection of personal data when browsing the pages of Erste Bank a.d. Novi Sad ( website (hereinafter: web pages) is anonymous and personal data which may enable your personal identification, such as name and surname, address, telephone number or e-mail (hereinafter: personal data) are not collected.

You will be notified when we need your personal data for the purpose of providing a service or executing a required transaction. Personal data collected through web pages may include your name and surname, TIN, company or organisation name, address, telephone number, e-mail, employment data, payment card and other data if necessary. Erste Bank a.d. Novi Sad (hereinafter: the Bank) automatically collects data on your computer. These data may include your IP address, browser type, domain name, time of access and addresses of web pages.

The Bank uses these data for the purpose of offering its services, maintaining and improving their quality and collecting statistical data related to the use of its web pages.

The Bank processes the collected data for the same reason they have been provided, i.e. for the purpose of analysing the visits to the web site and providing adequate information to its clients on products and services it offers. Also, the Bank may use the collected data in order to improve customer service, simplify the use of the web page by eliminating the need to re-enter the same data, as well as with the purpose of adjusting the web page to your needs and interests. The Bank does not sell, rent or borrow the personal data of its users of web pages to third parties and protects them from unauthorized access. The Bank may forward your personal data to reliable business partners for certain purposes, such as statistical analyses, user support or similar. In such cases, the Bank will prohibit its business partner from using your personal data for any other purpose except for the agreed one, and will bind the business partner to keep the confidentiality of your personal data.

By entering your personal data in the given fields on the web pages, you confirm that you have voluntarily made your personal data available and that you allow their use for the purpose for which the data are provided.

Cookie policy

For an internet page to work correctly and be improved in terms of enhancing user experience when browsing, it is necessary to store a minimum amount of information on your computer or mobile device (cookies).

More than 90% of web pages use cookies, so according to the European Union rules it is mandatory to request prior consent of the user.

By using this web page, you consent to the use of cookies.

If you block them, you are still able to browse the page, but with limited functionalities.

What are cookies?

Cookies are information stored on a personal computer or mobile device in the moment of browsing the visited web page.

Cookies simplify the use since they facilitate internet settings (language or address) so the pages activate them once they are reloaded.

In that way, information is tailored to your needs and usual manner of use.

Apart from simple information related to easier administration, cookies may store a lot of personal data to which you must give prior consent.

If you have not given consent, cookies cannot access files on your computer.

The activities of preparation and sending of cookies are not visible, but in the settings of your selected internet browser you can select different options, such as approval or rejection of request for cookie storage, deletion of stored cookies, etc.

How to block cookies?

By blocking cookies you disable their collection on the personal computer or mobile device.

Cookie settings may be configured and changed in the selected Internet browser.

In order to see the settings, select the browser you use (Chrome, Firefox, Internet Explorer 9, Internet Explorer 7 and 8, Opera or Safari).

If you block cookies, you will not be able to use certain functionalities of web pages.

What are transient cookies?

Transient or session cookies are removed from your personal computer or mobile device in the moment of closing the browser you used for viewing the web page.

With these cookies, web pages collect temporary data.

What are persistent cookies?

Persistent cookies remain on your personal computer or mobile device even after you close the web browser.

With these cookies, web pages collect data in order to facilitate their use.

For example, web pages which require user name and password will "remember" your entry which will appear each time you visit the same page.

Persistent cookies will remain stored on a computer for days, months or years.

What are same-site cookies?

Same-site cookies come from the web page you are browsing and they may be transient or persistent.

In that way, web pages collect data which facilitate the use when re-visiting the web page.

What are third-party cookies?

Third-party cookies come to your computer from other web places which are on the web pages you browse.

These are, for example, pop-up ads and in that case, the role of cookies is to follow a certain web page from the advertising standpoint.

Does this web page use cookies?

Yes, this web page uses cookies in order to ensure simpler and better user experience.

What kind of cookies does this web page use?

Transient cookies which will be automatically deleted when closing the web browser you are using.

Persistent cookies which will remain "stored" in your web browser until they expire or until you delete them yourself.

Collected information is anonymous and does not include your personal data.

Are there third-party cookies in the web page?

There are several external tools which collect cookies to a certain extent and are not a part of the settings of this web page.

They enable smooth use of all functionalities, as well as simple access to the content.

This web page enables:

·         Tracking visits

·         Advertising products and services

·         The page uses Webtrekk and Google Analytics – visit tracking service.

Final provisions

This Privacy Protection Statement refers to the collection of personal data and collection of cookies by the Bank exclusively.

The Bank shall reserve the right to change this Privacy Protection Statement.

All changes will be published on the web page of the Bank.

Please examine any changes of this Privacy Protection Statement from time to time, in order to be promptly informed of its changes.